Forward RingCentral → adaptlive
Forward a RingCentral extension to adaptlive via call handling rules.
draft Compiled from public documentation. We haven't verified the exact wording end-to-end yet — flag any inaccuracies to support.
- 1
RingCentral routes calls per user or per extension. Decide whether to forward the main number, a department queue, or an individual user.
- 2
Select "User hours" or "After hours" — whichever you want to forward.
Admin Portal›Phone System›Phone Numbers›[number]›Call Handling
- 3
Under "Where to forward calls," choose External Number and enter your adaptlive number.
- 4
Set the ring timeout so calls fall through to adaptlive promptly — 8 seconds is reasonable.
Notes
- RingCentral can simultaneously ring multiple destinations. If you want both your team AND adaptlive to ring, use the "Ring all" or "Hunt group" option and add adaptlive as one of the ring targets.