Is adaptlive built for enterprise phone rooms?

No. adaptlive is built for small businesses and service teams that rely on phone calls, including contractors, property managers, auto shops, law firms, medical offices, and funeral homes.

Can adaptlive work with my current phone system?

Yes. Bridge mode lets a business forward calls from its current phone system to adaptlive while keeping familiar phones, numbers, and habits in place.

Can adaptlive provide phone service?

Yes. Complete mode includes the phone layer, SMS, direct team numbers, app calling, call recording, transcription, and follow-up workflows in adaptlive.

← Developers

Canonical schema

The shape every adapter writes to. Designed for the SMB operations long tail — work, money, conversations, identity. Field-level edit history is built in: every value records which adapter set it, when, and what the previous value was.

This is a high-level overview. The full machine-readable schema (OpenAPI + JSON Schema) ships with the adapter SDK.

Identity

Party

Any person or organization a business interacts with — customer, lead, vendor, employee, partner. Single record across every connected tool.

partyTypedisplayNamefirstNamelastNameorgNamelifecycleStage

Location

A physical place attached to a Party — service address, billing address, job site, branch office.

addressLine1cityregionpostalCodecountrygeo

ContactMethod

A way to reach a Party — phone, email, messaging handle. Normalized for matching across adapters.

channelvaluenormalizedValueisPrimary

Work

WorkRecord

The unit of work a business does — job, ticket, matter, case, appointment, task. Polymorphic, vertical-shaped.

workTypetitlestatusscheduledAtcompletedAtassignedTorecordState

Money

MoneyRecord

Anything money-shaped — invoice, estimate, payment, refund, statement. Reconciles to QBO / Xero / Stripe.

recordTypeamountCentscurrencyissuedAtdueAtpaidAtstatus

Comms

Conversation

Any thread — call, SMS, email, chat. Carries transcripts, summaries, and links to the Party + WorkRecord.

channeldirectionstartedAtendedAttranscriptsummary

Coming next

Auto-generated reference from the Prisma source of truth (every field, every enum, every relation).
Downloadable OpenAPI 3.1 + JSON Schema bundles.
Example payloads per adapter, per entity.
Migration guides for schema versions.