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Search our knowledge base or browse categories below to find setup guides, answers, and troubleshooting steps.
Getting Started
Everything you need to get adaptlive live — from sign-up through your first call.
4 articlesCall Forwarding
Set up, test, and manage call forwarding for your business number — no new phone system required.
9 articlesPlaybooks
How adaptlive handles a specific kind of call — the workflow, the signals that activate it, and the prompts staff sees.
4 articlesLive Call Guidance
Understand the real-time AI cockpit — transcription, prompts, and how to get the most out of it during calls.
7 articlesCustomer Memory & CRM
Keep caller context across calls and sync data automatically to HubSpot, Salesforce, or any webhook.
5 articlesBilling & Subscription
Understand plans, manage your subscription, view invoices, and upgrade or cancel your account.
3 articlesAccount & Settings
Manage your workspace, profile, team, and notification preferences.
5 articlesPhone Numbers & Routing
Buy numbers, route calls, run ring groups, and set what happens at 5 PM on a Tuesday.
5 articlesDevices & Phones
Browser, iPad, SIP softphones, emergency calling — and which provider to be on.
5 articlesMessages & SMS
Send and receive SMS, set AI auto-reply guardrails, register for 10DLC, and turn on RCS.
5 articlesWorkflows & Pipeline
Define the shape of your work, watch it move through stages, and surface the right fields at the right moments.
5 articlesCalendar & Scheduling
The schedule view, booking through a live call, and syncing with Google or Outlook.
3 articlesIntegrations
Connect your CRM, Google Workspace, Microsoft 365, and untangle sync errors when they pop up.
4 articlesAI Quality & Tuning
How the system learns from your calls — review queues, signal tuning, and the data-model Steward.
4 articlesDeveloper Tools
API keys, webhooks, and how to verify signatures. Closed-beta — ask if your settings are locked.
3 articlesProactive POS
The restaurant POS layer — terminal basics, voice ordering, station modes, and driver coordination.
5 articlesFrequently Asked Questions
Still need help?
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