Choose the phone setup that fits. No surprises.

Start with your current phones, or make adaptlive the phone service too. Every seat adds a work number, cockpit access, calling, texting, and pooled minutes.

AnnualMonthly

Like your current phone system? Forward calls from your existing phone system to adaptlive and use adaptlive alongside your current setup.

Bridge Starter

For owner-led teams getting calls under control.

Phone setup

Use your current phones

$19/seat

+ $49/mo platform fee

1,000 pooled minutes included
+ 250 minutes per seat · $0.12/min overage

1 main business number
1 direct team number per seat
Live cockpit + wrap-up
Call recording + transcripts
14-day recording retention
30-day transcript retention
Texting logged in the cockpit
1 system connection included
Email support

Bridge Growth

For teams sharing calls across the front office.

Phone setup

Use your current phones

$29/seat

+ $99/mo platform fee

2,250 pooled minutes included
+ 250 minutes per seat · $0.12/min overage

Everything in Starter
Custom workflow builder
Warm transfers inside adaptlive
90-day recording retention
180-day transcript retention
Signals + customer memory
Native sync catalog available
Priority support + onboarding
HIPAA add-on available

Bridge Pro

For high-volume teams and multi-location operations.

Phone setup

Use your current phones

$49/seat

+ $199/mo platform fee

4,500 pooled minutes included
+ 250 minutes per seat · $0.12/min overage

Everything in Growth
Multi-location dashboards
Advanced reporting
Unlimited recording retention
Unlimited transcript retention
Supervisor whisper (beta)
Salesforce + custom adapters available
Concierge onboarding + SLA

Need more? Talk to us about Enterprise.

Phone setup

Come as you are.

Some teams want help on top of the phone system they already have. Some teams want adaptlive to be the phone service too. Either way, the work feels the same to your staff: answer, transfer, text, review, and wrap up from one live cockpit.

See Bridge and Complete pricing

Bridge

Keep your current phones

Option

Calls can still ring where they ring today, while adaptlive adds the cockpit, app calling, texting, call history, transfers, and wrap-up without forcing a phone-system switch.

Good when contracts or hardware need to stay in place
Transfers can ring the current phone and the adaptlive app
Staff can pick up at the desk, on a computer, or in the mobile app
Same live guidance, call memory, texts, and reporting

Complete

All-in phone service

Option

Replace the old phone setup with adaptlive phone service, voicemail, routing, direct team numbers, texting, and the same live cockpit.

Good when you are ready to leave the old phone bill behind
Each seat can answer from a desk phone, computer app, or mobile app
Same customer history whether the call is answered or transferred

Included in every seat

Every seat gets the tools to answer, transfer, text, review, and wrap up calls.

Live call cockpit

Work records, contacts, locations

Calls, texts, recordings, and transcripts

Tasks and follow-ups

Main number + direct team numbers

Team transfers

Wrap-up screen + post-call summary

Live transcription + caller lookup

Outbound calling and texting

What’s included in each plan

Compare the platform fee, seat rate, pooled usage, numbers, and features that grow with the operation.

Feature	Starter	Growth	Pro
Bridge price	$19/seat + $49/mo platform	$29/seat + $99/mo platform	$49/seat + $199/mo platform
Included minutes	1,000	2,250	4,500
Minutes per seat	250	250	250
Included texts	Matches minutes	Matches minutes	Matches minutes
Included numbers	1 main + 1/seat	1 main + 1/seat	1 main + 1/seat
Included system connections	1 included	1 included	1 included
Workflow builder	—	✓	✓
Signals + customer memory	—	✓	✓
Advanced reporting	—	—	✓
Custom workflows	—	✓	✓
HIPAA compliance	—	Add-on	Add-on

Business system connections

Every plan includes one system connection. Add more when you want adaptlive to look up customers, show context, or update records in additional tools.

System connection

$49/mo

Connect one business system for customer lookup, call context, and approved updates after the call.

Managed system connection

$149/mo

For older systems that need extra care. We handle the connection and keep the records moving.

CSV upload

Free

Upload a customer list or job file and keep the mapping for future imports.

Zapier / webhooks

Free

Send adaptlive activity into the tools your team already uses.

HIPAA & add-ons

HIPAA compliance is available as an org-level add-on for Growth, Pro, and Enterprise plans. It includes a Business Associate Agreement, encryption policy, audit controls, PHI handling, and retention policy enforcement.

HIPAA compliance

$250/mo

Org-level

Business Associate Agreement (BAA), encryption policy, audit controls, PHI handling, and retention policy enforcement. Available on Growth, Pro, and Enterprise plans.

Extra numbers

$5/mo each

Beyond included numbers

Each plan includes one main business number plus one direct team number per seat. Add extra location, campaign, or overflow numbers as needed.

Usage overage

$0.12/min

Voice after included minutes

Included minutes are pooled across the account. Text overage is $0.03 per segment after the included text allowance.

Ready to bring the revenue back?

Start a free trial — no credit card required.