Included · introductory offer
Appointment reminders, on the house.
Reminder texts (and optional reminder calls) included on every plan. Run them fully automated, route them to a CSR queue, or do both — automated first, human follow-up on no-response.
- Fully automated: reminders queue themselves from the work record. Customers confirm, reschedule, or text free-form — replies are handled, only escalating to a human when the customer actually wants to change something.
- Live CSR queue: reminders hit a queue your team works through. Each row arrives with the customer’s history, last interaction summary, scheduled service, and a one-tap dial. Outbound lands branded if you have Branded Calling.
- Both modes together: automated first, queue escalation on no-response. The right pattern for service businesses with a few high-value appointments per person.
- Default cadence: 24h, 2h, and same-morning windows. Customizable per workflow.
- Reschedules write back to your calendar automatically. No-shows route to the missed-call callback queue.
Automated thread● Live
Yesterday 4:00 PM
Hi Jamie — quick reminder Devon is heading over tomorrow at 9 AM for the brake job. Reply C to confirm or R to reschedule.
C
Yesterday 4:02 PM
You’re set. We’ll see you in the morning.
This morning 7:45 AM
Heads up — Devon’s 25 minutes out. Track him live: adaptlive.app/t/4f2a
CSR follow-up queue3 to call
Carlos MendezTomorrow 10:30 AM
Annual furnace check
No reply to auto-reminder
Rita KowalskiTomorrow 1:00 PM
Drain clearing
Customer asked for callback
Anna ParkThu 3:30 PM
Plumbing estimate
Wants to reschedule
How it works
Reminders use the same reliable delivery your other outbound messages do — same number, same deliverability. When a customer replies, the response is handled the same way as any other inbound message: the assistant takes care of the easy ones, the rest land in front of a human.
If you have RCS Business Messaging enabled, reminders ride on top of that and gain the rich-card “Confirm / Reschedule” treatment automatically. Otherwise they go out as standard SMS so they always land.