Tire / Brake Service Appointment
Inbound call for tire or brake service appointment.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Ask if the vehicle has any active safety symptoms — pulling, vibration, soft brake pedal, or grinding.
urgent“Is your vehicle pulling to one side, vibrating, or is the brake pedal feeling soft or going to the floor? These are safety concerns we'd want to address right away.”
Field: Safety concern (vibration, pulling, loss of braking)
Clarify if they need tire service, brake service, or both.
important“Are you looking for tire service, brake service, or both?”
Field: Service needed (tires, brakes, or both)
Ask for the year, make, and model of their vehicle.
important“What is the year, make, and model of your vehicle?”
Field: Vehicle year
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Never guarantee that a vehicle is safe to drive without inspection.
Do not quote exact brake job prices without diagnosis.
Never recommend driving with severely worn brakes or tires.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm callback number
- Confirm vehicle info
- State next step
- Send confirmation
Then creates a work order with:
- Caller name
- Callback number
- Vehicle year
- Vehicle make and model
- Service needed (tires, brakes, or both)
- Symptom description
- Tire size (if tire service)
- Safety concern (vibration, pulling, loss of braking)
- Drop off or wait
- Preferred appointment time
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