Commercial Janitorial Service Quote
Inbound request for commercial janitorial or office cleaning service.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Ask what type of facility needs cleaning — office, retail, warehouse, medical office, etc.
important“What type of facility is this — an office, retail space, warehouse, medical office, or something else?”
Field: Facility type (office, retail, warehouse, medical)
Ask how often they need cleaning service.
important“How often are you looking for cleaning — daily, a few times a week, or weekly?”
Field: Desired frequency (daily, 3x/week, weekly)
Ask if there are any special cleaning requirements or restricted areas.
normal“Are there any special requirements — like medical-grade sanitization, green cleaning products, or areas that need restricted access?”
Field: Special requirements (medical-grade, green products, etc.)
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Never quote an exact monthly price without a facility walkthrough.
Do not guarantee specific start dates without manager approval.
Never promise employee background checks unless confirmed by the company.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm service address
- Confirm callback number
- State next step
- Send confirmation
- Confirm decision maker
Then creates a job with:
- Caller name
- Callback number
- Company / business name
- Facility address
- Facility type (office, retail, warehouse, medical)
- Approximate square footage
- Desired frequency (daily, 3x/week, weekly)
- Number of restrooms
- Special requirements (medical-grade, green products, etc.)
- Current cleaning provider (if any)
- Decision maker for signing a contract
- Preferred walkthrough appointment
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