Garage Door — Stuck / Spring Failure
Inbound garage door intake. Detects spring failure and trapped vehicle to set urgency tier.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Ask if a vehicle is trapped behind the door — bumps urgency tier.
urgentField: Vehicle trapped behind door
Ask if the door is hanging crooked or off track — if yes, advise not to operate.
urgentField: Door hanging crooked / off track
Ask if they heard a loud bang — almost always a broken torsion spring.
importantField: Loud bang heard (spring failure)
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Tell the caller to operate the door manually after a suspected spring failure.
Quote a final price before site inspection.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm service address
- Confirm callback number
- Warn do not operate if off track
- State next step
Then creates a job with:
- Caller name
- Callback number
- Service address
- Stuck open / stuck closed
- Vehicle trapped behind door
- Loud bang heard (spring failure)
- Door hanging crooked / off track
- Approximate door age
- Opener brand / model
- Appointment window
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