Duct Cleaning / Indoor Air Quality
Inbound request for duct cleaning or indoor air quality service.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Ask what is prompting them to consider duct cleaning — allergies, visible dust, odor, or routine maintenance.
important“What's the main reason you're looking into duct cleaning — allergies, a smell, dust buildup, or just routine maintenance?”
Field: Primary concern (allergies, odor, dust, etc.)
Ask for the approximate square footage to provide an accurate estimate.
normal“Do you know the approximate square footage of your home?”
Field: Approximate home square footage
Ask if they would also like the dryer vent cleaned, as it is commonly bundled.
normal“Would you also like us to clean your dryer vent while we're there? Many customers bundle that service.”
Field: Include dryer vent cleaning
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Never diagnose mold presence without an on-site inspection.
Do not guarantee specific indoor air quality improvements.
Never quote an exact price without knowing the system layout.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm service address
- Confirm callback number
- State next step
- Send confirmation
Then creates a job with:
- Caller name
- Callback number
- Service address
- Approximate home square footage
- Number of supply/return vents
- HVAC system type (central, mini-split, etc.)
- Primary concern (allergies, odor, dust, etc.)
- Last time ducts were cleaned
- Include dryer vent cleaning
- Preferred appointment window
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