Legal — DUI / DWI Defense Intake
Inbound DUI/DWI defense inquiry. Captures arrest details, BAC, and license status before attorney consultation.
When this runs
classifies this work type when the caller says things like:
How the call goes
4 surface rules tied to missing field definitions. Urgent first.
Get the court date — many jurisdictions require appearance within 30 days or impose additional penalties.
urgent“Do you have a court date set? What date is it?”
Field: Court date
Ask if anyone was hurt — accident-involved DUI is often a felony charge.
urgent“Was there an accident involved, and was anyone injured?”
Field: Accident or injuries involved
Ask about prior DUI convictions — second and subsequent offenses have mandatory minimums in most states.
urgent“Have you ever been convicted of a DUI or DWI before?”
Field: Prior DUI convictions
Ask what test was administered — breath, blood, or refusal each have different defense strategies.
important“Did they give you a breathalyzer, a blood test, or did you refuse testing?”
Field: Test type (breath / blood / refusal)
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Promise the charges will be dropped or reduced.
Advise on plea options before attorney review.
Guarantee license reinstatement.
Tell the caller whether the stop or arrest was lawful — that's for the attorney to assess.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm callback number
- Confirm court date
- Schedule attorney consult
- Advise bring all paperwork
Then creates a service request with:
- Caller name
- Callback number
- Date of arrest
- Jurisdiction (city/county/state)
- Charges (DUI / DWI / aggravated / felony)
- BAC result (if known)
- Test type (breath / blood / refusal)
- Field sobriety tests performed
- Accident or injuries involved
- Prior DUI convictions
- Current license status (suspended / confiscated)
- Court date
- Already consulted another attorney
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