Legal — Family Law / Divorce Intake
Initial family-law intake. Runs the conflict check first and flags DV / served-papers urgency.
When this runs
classifies this work type when the caller says things like:
How the call goes
4 surface rules tied to missing field definitions. Urgent first.
Ask for the spouse's full legal name — required for the conflict check before discussing specifics.
urgentField: Spouse full legal name (conflict check)
Ask whether they've been served — if so, get the response deadline.
urgentField: Already served with papers
Gently ask about any safety concerns or DV history — affects emergency-order recommendations.
urgentField: Safety concerns / DV history
Ask whether minor children are involved — custody adds parallel issues.
importantField: Minor children involved
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Predict custody outcomes.
Estimate a final settlement or asset division.
Advise on moving out of the marital home.
Discuss case specifics before the conflict check clears.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm callback number
- Complete conflict check
- Schedule attorney consult
- Send intake packet
Then creates a service request with:
- Caller name
- Callback number
- Spouse full legal name (conflict check)
- County of residence (jurisdiction)
- Minor children involved
- Already served with papers
- Safety concerns / DV history
- Currently represented by another attorney
- Business / real estate / retirement assets
Ready to put this work type to work?
Start your free trial and this work type is active on your first call. Customize it any time, or let it run as-is.
Sign up for trial