Landlord-Tenant / Eviction Defense
Inbound call for landlord-tenant dispute or eviction defense intake.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Ask if they have received any formal eviction notice or legal paperwork.
urgent“Have you received any formal notices — like an eviction notice, a pay-or-quit, or court paperwork?”
Field: Eviction or legal notice received
Ask if there is a court date scheduled, as this determines urgency.
urgent“Do you have a court date scheduled? If so, when is it?”
Field: Court date (if any)
Clarify whether the caller is the tenant or the landlord.
important“Are you the tenant or the landlord in this situation?”
Field: Role (tenant or landlord)
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Never provide specific legal advice on whether an eviction is valid.
Do not tell a tenant to withhold rent.
Never guarantee a case outcome.
Do not advise on self-help eviction tactics for landlords.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm callback number
- State next step
- Send confirmation
- Advise to bring documents
Then creates a case with:
- Caller name
- Callback number
- Role (tenant or landlord)
- Rental property address
- Issue type (eviction, deposit, repairs, lease dispute)
- Eviction or legal notice received
- Court date (if any)
- Lease status (active, month-to-month, expired)
- Written communication with other party
- Preferred consultation time
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