Emergency Water Leak
Inbound emergency water/leak intake.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Ask whether water is actively entering the home right now.
urgent“Is water actively coming into the house right now?”
Field: Active leak status
Ask if they can safely shut off the main water valve.
urgent“Are you able to safely turn off the main water valve?”
Field: Water shutoff status
Ask if any water is near electrical outlets, fixtures, or panels.
urgent“Is any of the water near outlets, light fixtures, or the electrical panel?”
Field: Electrical hazard
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Guarantee a technician arrival time unless dispatch confirms.
Guarantee insurance coverage.
Diagnose the exact cause as fact before inspection.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm service address
- Confirm callback number
- State next step
- Send confirmation
Then creates a job with:
- Caller name
- Callback number
- Service address
- Caller role
- Active leak status
- Water shutoff status
- Inside or outside
- Electrical hazard
- Access instructions
- Appointment window
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