Eviction Process Initiation
Inbound call from a property owner to initiate the eviction process for a tenant.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Ask if any formal notice has been served to the tenant — pay-or-quit, cure-or-quit, etc.
urgent“Have you already served the tenant with any formal notice, like a pay-or-quit or a cure-or-quit notice?”
Field: Notice already served to tenant
Ask the specific reason for eviction — non-payment, lease violation, holdover, etc.
important“What is the reason for the eviction — non-payment of rent, a lease violation, or the lease has ended and they won't leave?”
Field: Reason for eviction
If non-payment, ask how much rent is currently owed.
important“How much rent is currently owed, and how many months behind are they?”
Field: Amount of rent owed (if non-payment)
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Never advise self-help eviction methods (changing locks, shutting off utilities).
Do not provide specific legal advice on eviction procedures.
Never guarantee eviction timelines.
Do not discuss tenant harassment tactics.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm property address
- Confirm callback number
- State next step
- Send confirmation
Then creates a case with:
- Property owner name
- Callback number
- Property address
- Tenant name
- Lease type (fixed-term, month-to-month)
- Reason for eviction
- Amount of rent owed (if non-payment)
- Notice already served to tenant
- Last communication with tenant
- Attorney already engaged
- Preferred callback time
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