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Gutter Cleaning / Installation / Repair

Inbound request for gutter cleaning, installation, or repair.

9field definitions
3surface rules
3guardrail signals
4wrap-up checks

When this runs

classifies this work type when the caller says things like:

gutter cleaning
gutters clogged
gutter repair
gutter installation
downspout clogged
water overflowing gutters
gutter guards
seamless gutters

How the call goes

3 surface rules tied to missing field definitions. Urgent first.

1

Clarify what gutter service they need — cleaning, repair, new installation, or gutter guard installation.

important

Are you looking for gutter cleaning, a repair, new gutter installation, or gutter guards?

Field: Service type (cleaning, repair, install, guards)

2

Ask what prompted the call — overflowing, sagging, leaking, or preventive maintenance.

important

What's going on with your gutters right now — are they overflowing, sagging, leaking, or is this for routine maintenance?

Field: Current issue description

3

Ask the number of stories, as this affects pricing and equipment.

normal

How many stories is your home?

Field: Number of stories

Extracted without a dedicated prompt

extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.

Caller nameCallback numberService addressApproximate linear feet of gutters (if known)Gutter material (if known)Preferred appointment window

Guardrail signals

If staff says anything matching one of these examples, an urgent warning surface is created.

Never guarantee a price without an on-site measurement.

Do not promise specific scheduling for weather-dependent work.

Never claim gutter guards eliminate all maintenance.

When the call ends

Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.

Wrap-up checklist

  • Confirm service address
  • Confirm callback number
  • State next step
  • Send confirmation

Then creates a job with:

  • Caller name
  • Callback number
  • Service address
  • Service type (cleaning, repair, install, guards)
  • Number of stories
  • Approximate linear feet of gutters (if known)
  • Current issue description
  • Gutter material (if known)
  • Preferred appointment window

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