Gutter Cleaning / Installation / Repair
Inbound request for gutter cleaning, installation, or repair.
When this runs
classifies this work type when the caller says things like:
How the call goes
3 surface rules tied to missing field definitions. Urgent first.
Clarify what gutter service they need — cleaning, repair, new installation, or gutter guard installation.
important“Are you looking for gutter cleaning, a repair, new gutter installation, or gutter guards?”
Field: Service type (cleaning, repair, install, guards)
Ask what prompted the call — overflowing, sagging, leaking, or preventive maintenance.
important“What's going on with your gutters right now — are they overflowing, sagging, leaking, or is this for routine maintenance?”
Field: Current issue description
Ask the number of stories, as this affects pricing and equipment.
normal“How many stories is your home?”
Field: Number of stories
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Never guarantee a price without an on-site measurement.
Do not promise specific scheduling for weather-dependent work.
Never claim gutter guards eliminate all maintenance.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm service address
- Confirm callback number
- State next step
- Send confirmation
Then creates a job with:
- Caller name
- Callback number
- Service address
- Service type (cleaning, repair, install, guards)
- Number of stories
- Approximate linear feet of gutters (if known)
- Current issue description
- Gutter material (if known)
- Preferred appointment window
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