Veterinary — Sick Pet Intake
Front-desk triage for a sick or injured pet. Flags emergencies (GDV, seizure, toxin, HBC) to ER referral.
When this runs
classifies this work type when the caller says things like:
How the call goes
4 surface rules tied to missing field definitions. Urgent first.
Ask about bloated abdomen (GDV), active seizure, hit-by-car, possible toxin ingestion, labored breathing. Any → ER referral.
urgentField: Bloat / seizure / toxin / hit-by-car / labored breathing
Get the one-line problem in the owner's own words.
importantField: Chief complaint
Ask how long symptoms have been present.
importantField: Symptom duration
Ask whether the pet is still eating and drinking normally.
importantField: Still eating and drinking
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Diagnose the pet's condition.
Recommend at-home treatments or medications without DVM approval.
Tell an owner not to come in when an emergency sign is present.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm appointment or er referral
- Confirm callback number
- Share er address if after hours
Then creates a appointment encounter with:
- Owner name
- Callback number
- Pet name
- Species and breed
- Pet age
- Approximate weight
- Chief complaint
- Symptom duration
- Bloat / seizure / toxin / hit-by-car / labored breathing
- Still eating and drinking
- Established patient
- Preferred appointment window
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