The Browser Phone
You don't need a desk phone. Your browser is one.
Set it up
Every user gets a browser endpoint auto-provisioned the first time they open Phones. To make calls you need a microphone and Chrome (Safari and Firefox work; Chrome is best-tested).
First call
- Grant microphone permission when prompted.
- Click the dialer in the top-right or open Line and use the home dialer.
- The browser becomes a softphone for inbound and outbound calls.
Headset, please
Built-in laptop mics work — barely. A USB headset cuts echo, improves transcription accuracy, and keeps the AI from picking up your dog.
If a call doesn't ring
Browser tab in the background? Modern Chrome throttles. We surface incoming calls as a system notification — click it to bring the tab forward. Notifications blocked? Re-enable them in your browser settings.