Is adaptlive built for enterprise phone rooms?

No. adaptlive is built for small businesses and service teams that rely on phone calls, including contractors, property managers, auto shops, law firms, medical offices, and funeral homes.

Can adaptlive work with my current phone system?

Yes. Bridge mode lets a business forward calls from its current phone system to adaptlive while keeping familiar phones, numbers, and habits in place.

Can adaptlive provide phone service?

Yes. Complete mode includes the phone layer, SMS, direct team numbers, app calling, call recording, transcription, and follow-up workflows in adaptlive.

Connecting Your CRM (via Merge)

adaptlive talks to your CRM through Merge — a unified API that handles Salesforce, HubSpot, Pipedrive, Zoho, and ~30 others.

mergecrmintegrationsalesforcehubspotsync

Connecting Your CRM

adaptlive talks to your CRM through Merge — a unified API that handles Salesforce, HubSpot, Pipedrive, Zoho, and ~30 others.

Connect

Settings → Integrations → Merge.
Pick your CRM from the list. You'll redirect to a Merge-hosted flow to sign in to that system.
Authorize the requested permissions. Merge handles the OAuth.

What syncs

Customers in your CRM → people and companies in adaptlive (one-way pull on connect).
New customers captured by adaptlive → pushed to the CRM on call completion.
Wrap-up summaries and call recordings → attached to the customer's CRM record.