SMS and Communications Terms

These SMS and Communications Terms apply to text messages, phone calls, emails, in-app messages, support replies, workflow reminders, account alerts, marketing messages, and similar communications sent through or about adaptlive.

Some communications are sent by adaptlive directly. Others may be sent by customers using adaptlive workflows to communicate with their callers (for example, a confirmation text drafted at wrap-up).

If you provide a phone number and opt in to text messages, adaptlive or an adaptlive customer may send operational, support, reminder, verification, workflow, or confirmation-related messages to that number.

Consent is not required to buy adaptlive. Message frequency varies by workflow, customer configuration, and call activity. Message and data rates may apply.

Messages may include account verification, login or security notices, support updates, demo or sales follow-up, product notices, post-call confirmations, appointment confirmations, dispatch notifications, and other workflow-related communications.

Marketing messages, if used, will be sent only where permitted and will include required opt-out instructions.

When supported, you may reply STOP to opt out of text messages from the sending program and HELP for assistance. Opt-out wording may vary depending on the messaging provider and customer configuration.

You may also contact the customer that sent the workflow message or contact adaptlive support at hello@adaptlive.app.

Opting out of optional texts may not stop legally required notices, emails, in-app alerts, security messages, or customer communications sent through other channels.

Customers are responsible for obtaining any required consents, honoring opt-outs, configuring message templates accurately, identifying themselves as the sender where required, and complying with TCPA, CAN-SPAM, and other applicable communications laws.

Customers should not use adaptlive messaging to send spam, deceptive messages, unrelated marketing, emergency 911 communications, or messages outside the scope of their program.

Carriers, email providers, spam filters, device settings, network conditions, and third-party services may delay or block messages. adaptlive does not guarantee that any particular message will be delivered, read, or acted on.

Customers should not rely on SMS or email alone where law, customer agreement, or safety considerations require another form of notice.

Questions about adaptlive communications can be sent to hello@adaptlive.app. Privacy questions can be sent to privacy@adaptlive.app.