Childcare / Daycare — Enrollment Inquiry
Inbound enrollment inquiry for daycare, preschool, or after-school programs. Captures child age, schedule needs, and special requirements.
When this runs
classifies this work type when the caller says things like:
How the call goes
4 surface rules tied to missing field definitions. Urgent first.
Age determines the classroom and staff ratios — get exact DOB if possible.
urgent“How old is your child, or what's their date of birth?”
Field: Child's age / date of birth
Ask about allergies and medical conditions — we need to know before enrollment for safety planning.
urgent“Does your child have any allergies, medical conditions, or medications we should know about?”
Field: Allergies or medical needs
Ask when they need care to start — if immediate, check availability; if future, may need waitlist.
important“When do you need care to start?”
Field: When care is needed
Ask about childcare subsidies — different enrollment process and documentation requirements.
important“Will you be using a state childcare subsidy or voucher?”
Field: State childcare subsidy or voucher
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Guarantee a spot without checking classroom capacity and ratios.
Quote tuition without confirming the correct program and schedule.
Promise specific teacher assignments.
Discuss other families' children or enrollment status.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm callback number
- Schedule tour
- Send enrollment packet
- Explain waitlist if full
Then creates a service request with:
- Parent / guardian name
- Callback number
- Child's name
- Child's age / date of birth
- Program interest (infant / toddler / preschool / school-age)
- Days per week needed
- Full-time or part-time
- When care is needed
- Allergies or medical needs
- Special needs or accommodations
- State childcare subsidy or voucher
- Sibling already enrolled
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