Is adaptlive built for enterprise phone rooms?

No. adaptlive is built for small businesses and service teams that rely on phone calls, including contractors, property managers, auto shops, law firms, medical offices, and funeral homes.

Can adaptlive work with my current phone system?

Yes. Bridge mode lets a business forward calls from its current phone system to adaptlive while keeping familiar phones, numbers, and habits in place.

Can adaptlive provide phone service?

Yes. Complete mode includes the phone layer, SMS, direct team numbers, app calling, call recording, transcription, and follow-up workflows in adaptlive.

All work types

Home ServicesJob

Electrical Emergency — No Power / Hazard

Inbound electrical emergency intake. Triages life-safety hazards before routing.

9field definitions

4surface rules

3guardrail signals

4wrap-up checks

When this runs

classifies this work type when the caller says things like:

“no power”

“sparks”

“burning smell”

“smoke from outlet”

“breaker keeps tripping”

“shock”

“wires exposed”

“panel hot”

“smell smoke”

“electrical fire”

How the call goes

4 surface rules tied to missing field definitions. Urgent first.

Ask if there are sparks, smoke, or a burning smell — if yes, advise 911 first, then us.

urgent

Field: Sparks / smoke / burning smell

Ask if anyone in the home depends on powered medical equipment (oxygen, dialysis, CPAP).

urgent

Field: Powered medical equipment in home

Ask whether power is out in the whole house or just one area / circuit.

urgent

Field: Whole-house vs partial vs neighborhood

Confirm the power company has been called — neighborhood outages aren't ours to fix.

important

Field: Power company contacted

Extracted without a dedicated prompt

extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.

Caller nameCallback numberService addressBreaker tripped / won't resetAppointment window

Guardrail signals

If staff says anything matching one of these examples, an urgent warning surface is created.

Tell the caller to flip breakers when there is any burning smell.

Guarantee a technician arrival time before dispatch confirms.

Diagnose the failed component as fact before inspection.

When the call ends

Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.

Wrap-up checklist

Confirm service address
Confirm callback number
Advise 911 if hazard
State next step

Then creates a job with:

Caller name
Callback number
Service address
Sparks / smoke / burning smell
Whole-house vs partial vs neighborhood
Breaker tripped / won't reset
Powered medical equipment in home
Power company contacted
Appointment window

Ready to put this work type to work?

Start your free trial and this work type is active on your first call. Customize it any time, or let it run as-is.

Commercial HVAC Bid / Large Project Estimate Electrical — Generator / Panel Upgrade

Electrical Emergency — No Power / Hazard

When this runs

How the call goes

Extracted without a dedicated prompt

Guardrail signals

When the call ends

Wrap-up checklist

Then adaptlive creates a job with:

Ready to put this work type to work?

Then creates a job with: