Locksmith — Emergency Lockout
Inbound lockout call. Captures location, lock type, and safety status for rapid dispatch.
When this runs
classifies this work type when the caller says things like:
How the call goes
4 surface rules tied to missing field definitions. Urgent first.
Ask immediately if a child or pet is locked inside — that's a 911 + emergency dispatch scenario.
urgent“Is there a child or pet locked inside the car or home right now?”
Field: Child or pet locked inside
Get the exact address or location — cross streets if possible for fastest dispatch.
urgent“What's your exact address or location right now?”
Field: Exact location
Ask about safety — dark, isolated, or roadside situations drive dispatch priority.
urgent“Are you in a safe spot, or are there any safety concerns — like being on a road shoulder or in an isolated area?”
Field: Safety concern (dark area / bad weather / side of road)
Ask about ID — we need to verify they have a right to access the property or vehicle.
important“Do you have your ID with you? We'll need to verify ownership before we can open the lock.”
Field: ID and proof of ownership available
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Open a lock without verifying ownership or occupancy.
Guarantee a specific arrival time before dispatch confirms.
Quote a price significantly lower than the actual service cost to win the call.
Add charges on-site that weren't discussed on the phone.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm callback number
- Confirm exact location
- Share eta window
- Advise have id ready
Then creates a job with:
- Caller name
- Callback number
- Exact location
- Lockout type (home / car / business / safe)
- Vehicle year/make/model (if auto)
- Lock type (deadbolt / knob / smart lock / auto)
- Child or pet locked inside
- ID and proof of ownership available
- Safety concern (dark area / bad weather / side of road)
- Entry only or rekey/replace lock
- Payment method
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