Photography / Events — Booking Inquiry
Inbound photography or event services inquiry. Captures event type, date, location, and package interest.
When this runs
classifies this work type when the caller says things like:
How the call goes
4 surface rules tied to missing field definitions. Urgent first.
Get the date first — popular dates book 6-18 months out for weddings.
urgent“What date is the event or session?”
Field: Event date
Clarify the event type — wedding, corporate, portrait, and family sessions have very different packages.
important“What type of event or session are you looking for — a wedding, family portraits, headshots, or something else?”
Field: Event or session type
Ask about coverage hours — drives pricing and whether a second shooter is needed.
important“How many hours of coverage are you looking for?”
Field: Hours of coverage needed
Ask about budget — helps match them to the right package tier.
important“Do you have a budget range in mind? It helps me point you to the right package.”
Field: Budget range
Extracted without a dedicated prompt
extracts these from the transcript in real time. If the caller does not mention them naturally, staff can confirm them during wrap-up.
Guardrail signals
If staff says anything matching one of these examples, an urgent warning surface is created.
Hold a date without a signed contract and retainer.
Guarantee specific weather or lighting conditions for outdoor shoots.
Promise a specific number of final images before the shoot.
Share images from other clients' events without release.
When the call ends
Before staff can end the call, walks them through a wrap-up checklist, then prepares the captured fields for the work record.
Wrap-up checklist
- Confirm callback number
- Check date availability
- Send package pricing
- Schedule consultation call
Then creates a service request with:
- Caller name
- Callback number
- Event or session type
- Event date
- Event location
- Approximate guest count (events)
- Hours of coverage needed
- Video services also needed
- Style preference (documentary / posed / artistic)
- Budget range
- Second photographer needed
- Print album interest
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